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RM10K Native Korean Call Center Content Moderator Team Leader @ Penang

Job Information

Position : RM10K Native Korean Call Center Content Moderator Team Leader @ Penang
Company : The Global Outsourcing Company
Contract : Full Time

Salary : RM8,000.0 - RM10,000.0 Per Month

Location : Bayan Lepas, Pulau Pinang
Postcode :

Posting Date : 25 Mar 2020
Closing Date : 24 Apr 2020

Academic Qualification : Bachelor's Degree
Language Requirement : No

Job Description

Job Responsibility
  • To ensure desired customer delight by providing satisfactory response to customer interaction.
  • Manage Customer Interactions through inbound & outbound voice contact.
  • Evolve more effective work process for improving customer interactions.
  • Constantly monitor & review performance metrics for achievement of objective.
  • Contribute inputs towards sales & marketing plans.
  • To interface with respective work centre for resolution of complaints.
  • Manage resolution of biling queries/ issues.
  • To track & ensure closure of complaints.
  • To effectively manage Contact Centre operations for constant performance achievements.
  • Identify relevant training needs of agents & ensure effective implementation.
  • Effectively manage shift operations.
  • Interface with IT /HR/ Training/ Quality, and Collate date & generate MIS report.

Job Requirements
  • Able to Converse in Native Korean + Fluent English
  • Must possess at least Degree qualification in any field.
  • Possess at least 3 yrs working experience in Call Center!
  • Minimum 1 year of experience as Team Lead in call center (As a content moderator team leader is preferred)
  • Willing work on 24 Hours Rotational Shift (9 hours per shift including 1 hour break)
  • Have no issue to work on public holiday and weekend (5 working days in a week)
  • Have no issue to start work immediately (April 2020)
  • Have no issue to base at Penang, Malaysia

Job Benifits
  • Salary: Up to RM10,000 ( All inclusive)
  • MNC Working Environment.
  • Location: Penang
  • Free Relocation Flight Ticket
  • 10 days Annual Leaves;
  • 14 days Medical Leaves;
  • Medical & Life Insurance;
  • Free snacks/ Meals in office; and
  • Yearly Performance Appraisal

Job Application

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