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RM 3,200 Mandarin Customer Care Specialist (KL) (Bangsar South)

Job Information

Position : RM 3,200 Mandarin Customer Care Specialist (KL) (Bangsar South)
Company : Global Outsourcing Company
Contract : Full Time

Salary : RM2,500.0 - RM3,200.0 Per Month

Location : Bangsar, WP Kuala Lumpur
Postcode : 42000

Posting Date : 02 Jul 2022
Closing Date : 16 Aug 2022

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : EN,ZH

Job Description

Job Responsibility
  • Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.
  • Provide first level technical support using documented procedures and available tools.
  • Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
  • Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
  • Keep our customers informed about our line of products and services, and how best to consume them.

Job Requirements
  • Proficient in Mandarin and Basic English.
  • At least 1 year of customer service experience is a preferred.
  • Must be able to work on 24 hours rotational shift (9 hours per shift including 1 hour break)
  • Must be able to work on 5 working rotational days including weekend & Public holiday
  • Open to SPM, diploma and degree holder with a customer mindset.
  • Good communication, analytical & problem solving skill
  • Must have no issue to work at Bangsar South, KL.
  • Possess own transportation
  • Able to join on 4/18 July or 1/8 August 2022

Job Benifits
  • Salary Package: Up to Basic RM 3,200 + Night shift allowance up to RM 300 + KPI allowance up to RM 250
  • Opportunity to be promote to higher level
  • Fun and amazing working environment (Multinational Company) + Good Management Team
  • Free Training with basic salary paid
  • Annual Leaves + EPF + SOCSO

Job Application

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