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Regional Membership Manager

Job Information

Position : Regional Membership Manager
Company : Company Confidential
Contract : Full Time

Salary : RM8,000.0 - RM12,000.0 Per Month

Location : Kuala Lumpur, Kuala Lumpur
Postcode : 43200

Posting Date : 15 Feb 2021
Closing Date : 16 Apr 2021

Academic Qualification :
Language Requirement : EN

Job Description


Job Responsibility
  • To develop a strategy to enhance the function of the Membership Unit in order to provide value to members and promote membership growth, as well as support the goals of RSPO's Theory of Change.
  • To engage with existing and prospective members to address communications and member satisfaction issues, as well as to assist them in utilising their benefits.
  • To ensure the effective daily operations of the Membership Unit, including adherence to all documented procedures and processes.
  • To ensure all responses to incoming queries are accurate and delivered on a timely basis as per the SOP.
  • To develop, implement, and improve the membership systems and processes within the
  • Membership Unit, including applications, renewals, suspensions/resignations, onboarding of new members, database, knowledge management, etc.
  • To maintain the RSPO membership database and produce monthly membership reports for internal and external stakeholders, including the analysis of membership data and trends, and recommendations to meet membership goals.
  • To strategically create and produce appropriate content for different membership
  • components and communication channels (print, online, and electronic), in collaboration
  • with relevant departments.
  • To regularly update the systems and processes within the Membership Unit and ensure that operations are effective, in line with the Quality Policy of the RSPO.
  • To manage data collection and support the implementation of ACOP and coordination with relevant departments, to subsequently develop and execute an engagement strategy to increase engagement with members.
  • To manage the RSPO General Assembly (GA) during the Annual Roundtable Conference on Sustainable Palm Oil (RT), including the management of resolutions and nominations to the Board of Governors, and the e-voting process.
  • To manage relationships and projects with external service providers and ensure projects are completed within the agreed contractual obligations.
  • To be responsible and accountable for the budget of the Membership Unit.
  • To coach and motivate the Membership team, identify learning opportunities for their development and advancement, track work progress in order to build staff competence on the job, and encourage motivation, proactiveness, and job satisfaction of all direct reports.
  • Apart from the duties stated above, to perform any duty or duties reasonably assigned.

Job Requirements
  • Candidate must possess a minimum of a Bachelors' Degree in Business Management and other relevant fields
  • Candidate must have a minimum of 5 years' experience, with at least one year of demonstrated management experience, in a membership-based organisation.
  • Fluent command of English - both writen and spoken
  • Candidate must have a minimum of 5 years' experience, with at least one year of demonstrated management experience, in a membership-based organisation.
  • Regional membership experience
  • Dealing with regional stakeholders

Job Benifits
  • EPF
  • SOCSO
  • Training provided
  • Medical Claim

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