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Product Application Specialist

Product Application Specialist
Johor   Kluang
Full Time   Healthcare / Medical
Medi Trump Sdn Bhd

Post26 Jun2020
Expiry16 Jul2020

Job Information

Position : Product Application Specialist
Company : Medi Trump Sdn Bhd
Contract : Full Time

Salary : RM1,500.0 - RM6,000.0 Per Month

Location : Kluang, Johor
Postcode : 86000

Posting Date : 26 Jun 2020
Closing Date : 16 Jul 2020

Academic Qualification : Bachelor's Degree
Language Requirement : No

Job Description

Job Responsibility
  • Provide effective technical consultative service to customers before, during and after routine surgical cases
  • Consistently ensure customer and patient satisfaction
  • Apply product proficiency by ensuring customers understand technical specifications and on-label use of products
  • Provide inventory management and invoicing support to customers and branch operations
  • Provide surgeons and clinical staff with technical information regarding the use of our products prior to, during and/or after surgical procedures; respond to customer queries and requests.
  • Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of medical devices at customer location.
  • Attend and support routine primary surgical procedures.
  • Effectively identify and troubleshoot product-related problems and/or issues related to a customer's application of a product.
  • Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
  • Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
  • Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
  • Under the direction of a manager, Sales Rep or Senior Orthopaedic Specialist, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings.
  • Support sales initiatives by assisting with technology upgrades.
  • Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
  • Successfully complete initial training/certification program for all Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
  • Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.

Job Requirements
  • Qualification: Diploma or Degree in Medical relevant / Nursing / Science /Engineering or similar
  • Fluent in computer knowledge in MS Office...
  • Fluent in English speaking and writing
  • Able to work under pressure and independently 
  • Able to travel and work outstation 
  • Must be presentable, professional, courteous and good communication skills
  • Possess own transport 

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