Job ResponsibilityGeneral
-Provide level 1 support (assistance through phone call)
- Provide level 2 users support (onsite support by attending to end user) on the following:
o Troubleshooting network operating system, software and hardware
o Being familiar with network operating system, software and hardware
o Work within a ticketing system and create documentation for new processes
o Training staff and users to maximize the potential of existing technology
o Taking new users through the orientation process
o Providing individual support and training upon request
o Providing recommendations about support and information access
o Maintaining an updated inventory of software, hardware and resources
o Demonstrated aptitude for continuous learning and innovative thinking
o Able to work independently and in a team environment
o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
- Performing any other OPS related duties assigned.
- Performing after hour on-call work when necessary.
- Support remote staff and users' problem from Branches where necessary.
- Prepare to log tickets on any users request attended and close the ticket upon issue resolved.
- Prepare a resolution after each log tickets has been done.
- Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.
OPS Support
- Provide level 1 printing support (assistance through phone call).
- Escalate to service team for printing issue that required technician on-site support
- Generate monthly cost accounting report
Job RequirementsJob Benifits
