Job ResponsibilityThe day-to-day responsibilities for the operations executive is exciting as it covers a wide span of areas across operations. Here are some of the key areas:
1. Scheduling and coordination of the operations staff
o Coordinate with the store manager in the planning the schedule for the operations team.
o Ensuring accurate attendance and allowance records on the HR management system for payroll processing.
o Make the necessary scheduling adjustments due to ad hoc changes.
o Ensure operation staff are following the SOPs established.
2. Upkeep of the store and equipment's
o Monitoring the condition of the store equipment such as fridge, chiller, weighing scales and coordinating the maintenance and calibration of the equipment.
o Upkeep of the store through ensuring regular pest control and arranging the necessary contractor fixes to address the issues.
o Managing the calibration time, date of all machineries following the standards.
o Updating of stock and supplies tracker and reports.
3. Standby support for various store operations task when required.
o In the absence of the store manager, to execute the Store Opening and Closing Procedures.
o Assist with cashier opening/closing procedures and generating debit/credit reports for the day.
o Supporting customers with their transactions at the cash registers or self-checkout counters.
o Enabling smooth e-commerce operations and order fulfilment at the store.
o Assist the resolution of customer service.
4. Training Administration
o Propose training solutions by identifying training needs and areas of improvement for increased customer satisfaction and outlet sales.
o Support and Coordinate training administration.
5. General Administrative matters
o Responsible for the petty cash in the store.
o Monitoring the usage and stock level of office supplies and non-trade items within the store, placing orders when required.
6. Promotion execution
o Ensure promotion pricings are reflected in the store and cascaded to the various categories.
Note: This is not an exhaustive list of the scope of this role.
Job RequirementsJob Benifits
