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Operation Data Analyst

Job Information

Position : Operation Data Analyst
Company : Pgeon Express Sdn. Bhd.
Contract : Full Time

Salary : RM4,000.0 - RM6,000.0 Per Month

Location : Puchong, Selangor
Postcode :

Posting Date : 19 Jul 2021
Closing Date : 18 Aug 2021

Academic Qualification : Diploma
Language Requirement : EN,MS

Job Description


Job Responsibility

The required role is within a growing E-Commerce last mile delivery service provider.


Job Purpose:


  • Manage, train, plan, guide, monitor, analyze, and review of all operations resources to ensure timely and efficient management of pickups and deliveries of shipments and internal hub operations.

Job Description:


  • Supervise dispatchers, hub operations team, customer service, coordinators & couriers to ensure that every shipment is picked and delivered within SLA.
  • Compile WoW and MoM report for dispatchers, hub operations team performance.

Job Accountabilities Linked to Objectives:


  • Responsible for overall operational management and performance of Hub and delivery operations.
  • Assign delivery to couriers according to schedules and route plans.
  • Ensure that the process and employees are working smoothly and efficiently.
  • Achieve KPI & SLA of delivery & pickup commitment.
  • Supervise staff to ensure that safety best practices are being followed while handling shipments.
  • Train and develop industry best practices and SOPs to operations team members.
  • Evaluate all aspects of employee performance and provide coaching or discipline as needed.
  • Provide operations staff with guidance and support to cope with volume growth.
  • Reassign responsibilities based on change in volumes or geography.

Job Requirements

Minimum Qualification / Experience / Training:


  • 3 - years supervisory / management experience in similar environment
  • Demonstrated leadership abilities
  • Comfortable with using Microsoft Office, Google Drive and technology tools.

Technical Knowledge:


  • Strong knowledge of courier operations process
  • Verbal and written communication skills (Malay and English)
  • Comfortable with direct people management
  • Ability to work under pressure
  • Time Management
  • Problem Solving
  • Process Improvement
  • Knowledge of proper freight handling/loading techniques
  • Ability to communicate effectively with all levels of operations & management
  • Strong interpersonal skills to create conditions for cooperation and high standards of performance from subordinates to ensure targets and KPIs are met
  • Strong organizational skills

Job Benifits
  • EPF/SOCSO
  • Medical benefit
  • Training provided
  • Attractive incentive


Job Application

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