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Customer Care Coordinator

Customer Care Coordinator
Sarawak   Kuching
Full Time   Advertising / Marketing
Aist Malaysia Sdn. Bhd.

Post14 Nov2022
Expiry29 Dec2022

Job Information

Position : Customer Care Coordinator
Company : Aist Malaysia Sdn. Bhd.
Contract : Full Time

Salary : RM2,500.0 - RM3,000.0 Per Month

Location : Kuching, Sarawak
Postcode : 93400

Posting Date : 14 Nov 2022
Closing Date : 29 Dec 2022

Academic Qualification :
Language Requirement : EN

Job Description


Job Responsibility

1. Constant communication with drivers: on-site and online registration in Maxim mobile app, solving work related issues, balance top-up;

2. Participation in weekly promotional and branding campaigns outside the office (distribution of advertising material (flyers, business cards, etc.), communication with potential partners of the company, activation of promo codes);

3. Processing requests and feedback from passengers and drivers after trips (online / via phone / on-site);

4. Service quality tracking.


Job Requirements

- Min. SPM / STPM / Diploma in any field;

- Fluent English, knowledge of Mandarin or Cantonese is also preferred;

- Sales / Marketing background;

- Strong negotiation skills, accountability;

- Ability to quickly navigate through difficult situations and find non-standard solutions to problems and to adapt to a fast paced environment and new marketplace dynamics;

- Experience working under targets and KPI.


Job Benifits

- Corporate online training, constant support from an experience mentor who can teach you about life hacks and nuances of our business;

- 2500 MYR (net) for the start, after 3 months probation  - 3000 MYR (net), annual increase depending on the branch results;

- 5 day working week;

- Probation period: 3 months;

- EPF / SOCSO / EIS provided;

- Work in a constantly growing company that offers career opportunities: based on your indicators and progress the company can offer you a higher position, so you will be able to supervise several cities in your country or abroad;

- Opportunity to be involved in ambitious start up projects.

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