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Online Customer Service

Job Information

Position : Online Customer Service
Company : Houz Network Enterprise
Contract : Full Time

Salary : RM1,600.0 - RM3,500.0 Per Month

Location : Jalan Ampang, Kuala Lumpur
Postcode : 50450

Posting Date : 07 Apr 2021
Closing Date : 07 May 2021

Academic Qualification : No Limit
Language Requirement : English,Malaysia,Chinese

Job Description


Job Responsibility
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Good in typing skill and able to chat with customer in Live Chat, WhatsApp,WeChat, Messenger etc.
  • Effectively manage large numbers of incoming calls & chats.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements
  • Fresh graduates are encouraged to apply.
  • Ability to speak in Mandarin is an added advantage
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, LiveChat, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Good communication and interpersonal skills.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Ability to multi-task, prioritise and manage time effectively
  • Social media savvy (facebook, instagram, twitter , blog )

Job Benifits
  • Nearby public transport (Monorail Raja Chulan Station or KLCC LRT Station)
  • Annual leave and sick leave
  • Allowance, Incentive & Bonus 
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.

Job Application

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