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Native Taiwanese Frontline Support Engineer @ KL Sentral (Immediate Hiring!)

Job Information

Position : Native Taiwanese Frontline Support Engineer @ KL Sentral (Immediate Hiring!)
Company : The Global Outsourcing Company
Contract : Full Time

Salary : RM7,000.0 - RM9,000.0 Per Month

Location : No City, Kuala Lumpur
Postcode :

Posting Date : 06 Nov 2019
Closing Date : 06 Dec 2019

Academic Qualification : Bachelor's Degree
Language Requirement : No

Job Description


Job Responsibility

• Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed.
• Represent Microsoft and communicate with Microsoft customers.
• Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft.
• Use standard processes, implement existing diagnosis methods, solutions/ workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
• Document incidents, report customer suggestions and technical issues to Microsoft.
• Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit.
• Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
• Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
• Compliance with the service operation processes for execution excellence
• Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and Strict adherence to data privacy guidelines – never putting customer PII at risk.


Job Requirements
  • Required Language (s): Native Mandarin & Fluent English (Both spoken & written)
  • Must possess at least a degree education qualification in IT/Computer Science or any related field.
  • Working hour - Monday to Friday 9am to 6pm.
  • Able to work in KL Sentral.
  • Native Taiwanese.

Junior Level

  • Familiarity and able to demonstrate action in navigating the technology interface.
  • Capable of using Power Shell.
  • Capable of assigning User and Group email.
  • Capable of capturing message header.
  • Capable of message trace and fiddler trace.

Senior Level

  • All of the above and;
  • Capable of setting up Data Loss Prevention.
  • Capable of setting up and assess Mail Flow and Transport rule.
  • Capable of setting up Email Protection.
  • Capable of integration of Hybrid infrastructure.
  • Capable of using AAD.


Job Benifits
  • SALARY: from RM700 (subject to experience & interview performance)
  • Medical Benefits
  • Annual Leaves

Relocation Benefits:

  • Working Permit + Flight Ticket Provided
  • 2 weeks private hotel room
  • RM500 Allowance upon arrival
  • House rental deposit (3 months)

Job Application

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