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Mandarin Speaking Spa Manager

Job Information

Position : Mandarin Speaking Spa Manager
Company : Award Winning Signature Spa Center
Contract : Full Time

Salary : Upto RM5,200.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 47800

Posting Date : 11 Jan 2019
Closing Date : 10 Feb 2019

Academic Qualification : No Limit
Language Requirement : English,Chinese

Job Description


Job Responsibility
  • SALES: Achieving Growth;
  • MAKE SURE TARGET HIT:
    • Ensure respective FD hit individual package target;
    • Ensure respective FD work together to hit monthly sales target;
    • Monitoring Sales figure;
    • Designing and implementing a strategic Sales plan that expands Company's customer base.
  • MANAGING & MOTIVATING STAFFS:
    • Counselling, coaching, support, and encourage FD in achieving Sales;
    • Weekly review and evaluate each FD Sales performance, Sales figure - Weekly;
    • Implement SOP for Sales, constant monitoring to ensure smooth implementation;
    • Training in Services and Product Knowledge;
    • Evaluate performance, produce an overall performance report of each FD to Management.
  • OTHERS:
    • Voucher Sales Redemption Rates;
    • Loyalty Point Redemption and Implementation;
    • Campaign Effectiveness;
    • Streamline Discounts & Current Promotions;
    • Monthly Sales Report.
  • OPERATION:
    • Scheduling staff's timetable;
    • Handle complaints;
    • Direct hiring.
  • CUSTOMER SERVICE:
    • Training the concierge;
    • Setting Customer Service standards for FD; Ensure accurate Customer Service standard meets;
    • Staff grooming;
    • Enhance FD's communication skills
    • Simple problem-solving skills;
    • FAQ Training; minimize complaints.

Job Requirements

Award Winning Mandarin Speaking Spa Manager (KL &PJ)

  • 1-2 Years of working experience as Spa Manager or any Senior Supervisory role in Spa or any other similar industry;
  • Must possess good leadership, customer service and sales oriented: Strong communication and people skills;
  • Hospitable personality, attentive to details, and a good team leader and team player;
  • Have no issue to commit to work on Rotational Shifts between 10am to 10pm (10am - 7pm OR 1pm - 10pm);
  • PC literate (Microsoft Office);
  • Possess Own Transport;
  • Have no issue to communicate in English is a must!
  • Have no issue to travel and supervising 4 Outlets (Within Radius 5km) KL & PJ Area.

Job Benifits
PERKS OF JOINING!:
  • RM 4,200 – 5,000 Basic Salary (Subject to Experiences) + RM 500 - 800 (Individual + Group + Product Sales Commissions) + OT (Claimable) + Full Day Working Allowance (Subject to Working Hours) + EPF + SOCSO
  • Annual Performance Bonus + Annual Company Trip + Monthly Complimentary 2 Hours Signature 2 Spa Treatment + Medical Claims/ Benefits 
WORKING HOURS:
  • Rotational Shift and only 5 working days per week, 9 Hours Per Shift
  • Rotational Shifts (10am to 7pm1pm to 10pm) including Public Holiday and Weekends.

 

ABOUT THE COMPANY:

Our award winning client is dedicated to bringing the Customers' balance through a highly personalized experience with rituals that will awaken the Customers' senses. 
They aim to offer a relaxing environment of balanced harmony with loving care for everyone to have a memorable massage experience with extensive range of treatments available to choose from Aromatherapy, Deep Tissue, Lymph Detox, Pregnancy to Swedish Thai massage. 

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