Mandarin Speaking Customer Agent RM 3,800

Position : Mandarin Speaking Customer Agent RM 3,800
Company : Global Outsourcing Company
Contract : Full Time

Salary : RM3,800.0 - RM4,300.0 Per Month

Location : Kuala Lumpur, WP Kuala Lumpur
Postcode : 42000

Posting Date : 02 Jul 2022
Closing Date : 16 Aug 2022

Academic Qualification : Diploma
Language Requirement : EN,ZH

Job Responsibility

• Resolving customer queries through calls, emails, and live chats
• Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
• Following up with customers to ensure their issues are resolved
• Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
• Constantly work towards improving customer experience
• Handle customers and vendors requests, as well as external communication with them

Job Requirements

• High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
• Candidate possess with 6 months of customer service / call-center / front desk or any relevant experience is preferred.
• Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
• Able to start work immediately (Intake date: July 2022)

Job Benifits

• Salary package: Basic Up to RM 3,500 + KPI + Fixed Allowance (Average can up to RM4,000)
• Working Location: Kuala Lumpur (Strategic working location reachable by public transport)
• MNC Working Environment.
• Paid Training Provided (Intake date: July 2022)
• Annual Leave
• EPF + SOCSO

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