Job ResponsibilityThe Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG and the divisions Mercedes-Benz Cars, Mercedes-Benz Vans and Mercedes-Benz Mobility AG, the vehicle manufacturer is one of the largest and most successful suppliers of premium passenger cars.
The Operations & Credit Operations- OneHUB is responsible for creation of a framework to implement centralized and integrated business operations centers on three continents, delivering the most efficient processes to our customers.
Our aim is to have the First OPS Hub "live" with operational readiness reached for pilot markets, designed as a scalable blueprint for Global Operations Hubs.
With the Hub, we will reduce operational costs while ensuring a standardised luxury customer experience. It will also help us to be one step ahead of our competitors and to balance phases of high and low demand, and therefore improving overall competitiveness and efficiency. Additionally, our operating model will be enhanced with the best of industry and global MBM best practices.
We are a global team with international and diverse experience, co-located on multiple continents.
We are committed to an Agile mindset, working with the Scrum and Scaled Agile Framework (SAFe) methodologies in a hybrid working arrangement. The team displays a very high commitment to our objectives and is determined to go the extra mile to achieve them. We place a high value on communicating directly and as equals in regular meetings. We also believe it is important to be constructive and honest. The team believes in customer collaboration and quick response to change. Working for one of the Must-Wins for MBM, you will be responsible for subprojects and a wide range of exciting tasks with a considerable impact on the entire organization.
Your tasks will be:
- Be a servant leader and coach for the OneHUB team
- Help educate the team in Scrum, Kanban, and SAFe, ensuring that the agreed Agile process is being followed
- Help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement
- Facilitate the team's progress toward team goals by helping the team focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives
- Facilitate team events, including the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective and ensure they are productive and kept within the timebox
- Build a high-performing team and coach the team in self-management. Help the team resolve interpersonal conflicts and challenges, and identify opportunities for growth
- Coordinate with other teams and support the team's efforts to continuously improve communications and relationships with other teams (e.g. OneOPS, OneCCC)
- Internal Audit - Define internal Audit scope and prepare & implement audit plan. Identify and assess areas of significant business risk. Report control deficiencies to management and make recommendations to mitigate risk and add value
- Review of audit and assessment results to identify trends and issues, perform root-cause analysis, Recommend corrective actions to prevent non-conformance related to system & process and track effectiveness of control measures
- Ensure complete, accurate and timely audit information is reported to Management and/or Risk Committees
- Challenge current processes across the company and identify opportunities for refinement
- Develop, implement and maintain internal audit policies and procedures in accordance with local and international best practice.
- Handle Compliance Program Implementation in conjunction with Operations and other Functional Teams
- Design and monitor control systems to deal with violations of legal rules and internal policies
- Implement internal Quality Control Management Framework with the help of Quality Auditors and SMEs
- Perform periodic Operational Risk assessments to identify any gaps which may lead to financial impact and recommend controls.
What you bring to the table:
- Master Degree in Business Management, Business Administration, Banking/Finance, Engineering or a related field
- Hands on experience of Agile implementation (Certified SCRUM and/or SAFe Product Owner or Scrum Master)
- Hands-on experience in critical audits like risk review in any of MB entities
- Knowledge of Daimler Integrity Code, legal and other relevant internal policies, guidelines
- Compliance Mindset - sensitive in compliance review and checking;
- Proven track record in driving impactful projects and/or product development for customer or business
- Excellent business negotiation language skills in English (Oral & Written), Proficiency in Asian languages preferred
- Experienced in Jira/Confluence, Mural, and MS Office (i.e. MS Teams, PowerPoint)
Personal skills:
- Self-motivated, driven individual with high energy, initiative, achievement focus and accountability
- Excellent communication and interpersonal skills
- Ability to motivate, supervise and lead a team
- Strong relationship management skills, ability to work with cross functional and cross regional teams
- Ability to coordinate issues with stakeholders at different management levels
- Ability to multi-task, prioritize, and manage time effectively
- Confident, patient, polite, tactful and diplomatic, when dealing with difficult situations
- Good presentation skills
- Interest in current trends and digital tools
Job RequirementsJob Benifits
