Job ResponsibilityThe Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG and the divisions Mercedes-Benz Cars, Mercedes-Benz Vans and Mercedes-Benz Mobility AG, the vehicle manufacturer is one of the largest and most successful suppliers of premium passenger cars.
The Operations & Credit Operations- OneHUB is responsible for creation of a framework to implement centralized and integrated business operations centers on three continents, delivering the most efficient processes to our customers.
Our aim is to have the First OPS Hub "live" with operational readiness reached for pilot markets, designed as a scalable blueprint for Global Operations Hubs.
With the Hub, we will reduce operational costs while ensuring a standardised luxury customer experience. It will also help us to be one step ahead of our competitors and to balance phases of high and low demand, and therefore improving overall competitiveness and efficiency. Additionally, our operating model will be enhanced with the best of industry and global MBM best practices.
We are a global team with international and diverse experience, co-located on multiple continents.
We are committed to an Agile mindset, working with the Scrum and Scaled Agile Framework (SAFe) methodologies in a hybrid working arrangement. The team displays a very high commitment to our objectives and is determined to go the extra mile to achieve them. We place a high value on communicating directly and as equals in regular meetings. We also believe it is important to be constructive and honest. The team believes in customer collaboration and quick response to change. Working for one of the Must-Wins for MBM, you will be responsible for subprojects and a wide range of exciting tasks with a considerable impact on the entire organization.
Your tasks will be:
- Evaluate, design, execute/implement, measure, monitor and control business processes. Analyze the existing processes, identify gaps in processes with respect to industry best practices & conduct detailed root cause analysis by using different process improvement tools like Six Sigma, Lean or other methodologies
- Drive and deliver continuous process and efficiency improvements
- Establish & conduct process improvement initiatives across markets that are in scope for the HUB, impacting results, enhance profitability and assist the organization to meet its business objectives and goals
- Engage employees to inspire and empower them to provide input into process change. Also encourage employees to embrace the new process once it is implemented
- Monitor success of all process improvement initiatives by working with various stakeholders to ensure process quality improves continuously
- Support project selection, scoping, delivery and review to ensure effective application of the Lean Six Sigma methodology and alignment with OneHUB vision and strategy
- Build Lean Six Sigma culture by conducting lean / six sigma training, mentoring and certifying lean and Green Belt projects
- Conduct operational risks assessment of critical processes and propose required operational controls
- Implement effective Visual Management on the floor
- Drive Quality audits across the OneHUB processes
- Review of audit and assess results to identify trends and issues. Perform root-cause analysis, recommend corrective actions to prevent non-conformance related to system & process and track effectiveness of control measures
- Document and review key processes and associated controls as per organization's guideline on a regular basis in the process management tool
- Apprise management on process improvement initiatives and conversion of same into Six Sigma or Kaizen projects through continuous communication channels. Provide assistance for critical decision making related to process/system gaps
- To ensure optimized processes and systems are available to support efficient and effective daily operations
- Support and drive digitization and innovation within the functions in conjunction with HQ standards
- Manage business relationships with key stakeholders in the markets, HQ and the Hub
- Ensure development of team through regular training on quality concepts
- Ensure all processes are fully complied with relevant laws, regulations and guidelines
- Ensure support for external audits and develop internal audit mechanism to manage business risk
- Ensure support & coordination for Operational Transformation (OneOPS & OneCCC)
What you bring to the table:
- Bachelor or Master Degree in Business Administration, Engineering, Accounting or Finance. Certified in Six Sigma Black/Green Belt from a reputed institute
- Proven experience and understanding of financial products, services, quality Management and operational processes
- Extensive knowledge of CMS, CRM and process mapping tools like BIC or related systems
- 7 to 10 years direct experience in quality management and leadership role
- Knowledge of local regulations within Asia Pacific markets
- Languages: Oral & Written English, Proficiency in Asian languages preferred
- Performance oriented, quality mindset and eye for detail
- Ability to collect data and establish facts and identify trends and variances
- Ability to integrate information from a variety of sources with varied levels of complexity
- Driver of topics and confident decision maker
- Excellent communication skills to liaise effectively with all stakeholders
- Confident, patient, polite, tactful and diplomatic, when dealing with difficult situations
- Ability to motivate, supervise and lead an international team
- Hands on experience of Agile implementation (Added advantage Certified SCRUM and/or SAFe Product Owner or Scrum Master)
- Hands on experience on Robotic Process Automation
Personal skills:
- Leadership - Ability to coach & mentor people, manage career aspirations and provide support structures for people development. Creates a team environment of accountability and commitment for reaching project goals
- Communication skills - Delivers oral and written communications with clarity and impact. Excellent interpersonal and presentation skills
- Project management skills - Strong Influencing skills and clarity of thought on effective project management. Must be able to work in dynamic and tight deadlines to meet the project schedules
- Technical skills - Process Management experience
- Intellectual agility - Analytical outlook, critical thinking, and investigative skills
- Influencing skills - Ability to effectively influence & motivate others and to work in diverse teams and with multiple stakeholders
- Creative problem-solving skills - Tact and diplomacy, when dealing with difficult situation. Excellent communication, negotiation and conflict management skills
- Collaborative approach - for resolving the issues with markets & peers/sub-process areas with stakeholders at different management levels
- Understanding of Continuous Improvement concepts (Six Sigma, Lean, etc.)
- Experience with matrix driven global organization - Proven track record of building strong relationships with internal and external stakeholders
- High degree of self-motivation and ability to work independently with minimal supervision
- Strong analytical capabilities and ability to take on a strategic as well as an operational perspective
- Strong process and team orientation
Job RequirementsJob Benifits
