Position : Maintenance Engineer Company : Nippon Express (M) Sdn Bhd Contract : Full Time
Salary : Undisclose
Location : Shah Alam, Selangor Postcode : 40300
Posting Date : 11 Nov 2022 Closing Date : 10 Nov 2023
Academic Qualification : Language Requirement : EN
Job Description
Job Responsibility
Deliver excellent customer service and manage the needs of customer through communication channels (Phone and Email).
To assist in response to all issues related to cusotmer's enquiries and complaints in a timely manner.
Professionally handle high volume of inquiries from customer and provide polite, professional and accurate response.
Allocate, coordinate and monitor job orders and resources.
Monitor & track truck status to ensure deliveries are met, update and provide tracking infomation to operation team.
To liaise, coordinate and follow-up closely with all related internal departments to ensure customer's expectations are met and all customers' requests are completed as agreed.
Able to lead customer Service team.
Monitor operation progress to make sure tasks given complete within required time frame.
Assist managers with ad-hoc matters.
Job Requirements
Fluent in Japanese and English.
Passionate about delivering outstanding customer service.
Candidate must possess at least Diploma/Bachelor's Degree in Supply Chain Management / Logistics /Tranportation or equivalent.
At least 3 - 4 years working experiences customer service in logistic industry.
Proficient in Microsoft Office.
Able to work under pressure and long hours even during weekend or Public Holidays.
Job Benifits
EPF & SOCSO
Annual Leave
Medical Leave
Bonus and Increment Based on Performance
Transport Allowance
Parking provided
Panel Clinic & Medical Claim
Hospitalization Coverage at Private Hospital
Job Application
To apply online for Maintenance Engineer, kindly click the button below.
