• Find:
  • Location:



Live Chat Specialist (Taiwan Market)

Live Chat Specialist (Taiwan Market)
Kuala Lumpur   Taman Maluri
Full Time   Call Center / BPO
Webhelp APAC

Post04 Dec2019
Expiry03 Jan2020

Job Information

Position : Live Chat Specialist (Taiwan Market)
Company : Webhelp APAC
Contract : Full Time

Salary : RM3,000.0 - RM3,000.0 Per Month

Location : Taman Maluri, Kuala Lumpur
Postcode : 55100

Posting Date : 04 Dec 2019
Closing Date : 03 Jan 2020

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : No

Job Description


Job Responsibility
  • Providing friendly and personal support to the Client community via various support channels
  • Being the first point of contact to handle and resolve user issues, such as trust and safety and violation of community guidelines reports
  • Being the voice of the Client team: understand the challenges users face and provide effective solutions
  • Addressing support issues and identify top user issues; work with the team to proactively address them and find relevant solutions
  • Evaluating workflows and propose recommendations to be more efficient, relevant and valuable both internally and externally

Job Requirements
  • Mandarin Speaker
  • Fresh Graduated is welcome to apply
  • Minimum SPM and above
  • Prefer a Client Application user and/or familiar with using the Client app and its features (include username in Client application)
  • Extremely fluent in Mandarin and English (spoken and written)
  • Have prior Customer Service experience
  • Possesses empathy and the passion to want to understand and solve user needs
  • Loves engaging with users on a friendly and personal level
  • Able to multitask and adapt quickly to changes
  • Familiarity with customer support services like Zendesk etc preferred

Job Benifits
  • Training will be provided
  • Permanent role
  • Annual leave - 14 days
  • Medical & Hospitalization Leave
  • Medical Coverage/ Reimbursement
  • International working environment
  • Employee referral program
  • Rest/play area

Job Application

To apply online for Live Chat Specialist (Taiwan Market), kindly click the button below.


Apply Job Online

Facebook Page



About

    kareer.com.my in the latest and the most up-to-date job vacancy listing in Malaysia.