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Live Chat Specialist (Taiwan Market)

Live Chat Specialist (Taiwan Market)
Kuala Lumpur   Taman Maluri
Full Time   Call Center / BPO
Webhelp APAC

Post04 Dec2019
Expiry03 Jan2020

Job Information

Position : Live Chat Specialist (Taiwan Market)
Company : Webhelp APAC
Contract : Full Time

Salary : RM3,000.0 - RM3,000.0 Per Month

Location : Taman Maluri, Kuala Lumpur
Postcode : 55100

Posting Date : 04 Dec 2019
Closing Date : 03 Jan 2020

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : No

Job Description

Job Responsibility
  • Providing friendly and personal support to the Client community via various support channels
  • Being the first point of contact to handle and resolve user issues, such as trust and safety and violation of community guidelines reports
  • Being the voice of the Client team: understand the challenges users face and provide effective solutions
  • Addressing support issues and identify top user issues; work with the team to proactively address them and find relevant solutions
  • Evaluating workflows and propose recommendations to be more efficient, relevant and valuable both internally and externally

Job Requirements
  • Mandarin Speaker
  • Fresh Graduated is welcome to apply
  • Minimum SPM and above
  • Prefer a Client Application user and/or familiar with using the Client app and its features (include username in Client application)
  • Extremely fluent in Mandarin and English (spoken and written)
  • Have prior Customer Service experience
  • Possesses empathy and the passion to want to understand and solve user needs
  • Loves engaging with users on a friendly and personal level
  • Able to multitask and adapt quickly to changes
  • Familiarity with customer support services like Zendesk etc preferred

Job Benifits
  • Training will be provided
  • Permanent role
  • Annual leave - 14 days
  • Medical & Hospitalization Leave
  • Medical Coverage/ Reimbursement
  • International working environment
  • Employee referral program
  • Rest/play area

Job Application

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