Key Account Executive

Position : Key Account Executive
Company : Loscam (malaysia) Sdn. Bhd.
Contract : Full time

Salary : Undisclose

Location : Shah Alam, Selangor
Postcode :

Posting Date : 12 Nov 2022
Closing Date : 12 Dec 2022

Academic Qualification :
Language Requirement : No

Job Responsibility
PURPOSE OF POSITION:
? To prepare monthly forecasts for forward plan Issue, Dehire for our inventory control for OPS.
? To update Customers' Footprint on how the movement of our pallets in volume.
? To support Key Account & CRM Manager for analyzing individual customer invoice.
? Update all new contracts in master files and as well the SOP
? Resolve and handle customer issues and maintain customers' satisfaction.
? Support CS team on data management and administration
? To achieve business targets as set down by Key Account & CRM Manager
? Assists customer in updating data via Loscam Online (LOL) System
? Handles purchase order for Non-Hire Equipment
? Analyzing individual customer data and to update customer risk
? Follow up on customer payment overdue.
? Drive CS department to move forward and think out of the box
? New contract to analysis the risk and to up Key Account & CRM Manager
? Monthly prepare report POH, Cross border, Issue Dehire, Hire Revenue, MISC fee.
? Prepare SOP for customer complaints and update regularly
? Prepare and analyze
PRINCIPAL ACTIVITIES:
? Prepare necessary information to obtain alignment within CS team/Ops to have an agreed
forward plan for Issue, Dehire
? Would able to share necessary details of customers in supporting Solution Selling or exploring a better opportunity with our current customer base.
? To reflect Commercial SOP accordingly on the updated process where relevant.
? Resolve and handle customer issues and at the same time responsible to maintain and increase customers' satisfaction.
? Support, CRM & Key Account Manager on data management and administration.
? Assists customer in updating data via Loscam Online (LOL) System.
? Create & manage weekly and monthly report for key account customers.
? Ensure customers' transaction recorded weekly or monthly.
? Prepare, distribute, file and print outgoing faxes, mail, courier parcels (docket book), customer's dockets, monthly invoices and letter to customers.
? Participate and Support other departments when required on customer related matters.
? Perform other official company duties as may be directed from time to time.
? Handles purchase order for Non-Hire Equipment.
? Support Sales & CRM for pallet stock count.
? Update, safekeep and recording of master contract

Job Requirements

Job Benifits

• EPF
• SOCSO
• Annual Leave

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