Client Account Manager

Position : Client Account Manager
Company : VH Associates Sdn Bhd
Contract : Full Time

Salary : RM3,000.0 - RM5,000.0 Per Month

Location : Johor Bahru, Johor
Postcode : 81100

Posting Date : 07 Sep 2022
Closing Date : 07 Sep 2023

Academic Qualification : Diploma
Language Requirement : EN,MS

Job Responsibility

At VentureHaven, we believe every business has the potential to be a great force for good, and a sustainable change-maker. That's why we support businesses to do what they do best. By taking away the tedious but necessary compliance and administrative tasks like incorporation, book-keeping, preparing financial statements and filing of taxes, we help entrepreneurs and executives focus on their purpose & business success. 

For the last decade, we focused on providing essential corporate services at affordable rates for SMEs and start-ups. This gave us a competitive edge and we're honoured to have been named one of Singapore's Fastest Growing Companies and a Brand For Good. We believe by balancing profits and pricing, we enable our customers to have more sustainable business success.

In the next decade, even as we continue to embrace digital tools to help us do our jobs better, we will never forget the importance of a warm, human touch.

That's why we invite you to join our high energy, fun and flexible team that takes pride in what they do. As a growing company, we reward and promote high performers who are committed to taking the company to the next level.

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You will be responsible for developing and maintaining a long-term client relationship to build trust and expand the target customer base. Constantly engage and understand the clients' requirements and needs, recommend the suitable products and services to ensure clients receive exceptional service and maintain a healthy sales pipelines. Work closely with the internal stakeholders to assess the clients' feedback and business requirements, perform market insight to develop strategy business plan and solutions.

 

Responsibilities

 

• Engage clients proactively to understand their needs and ensuring timely delivery of services to maintain high customer satisfaction.
• Be the key point of contact on clients' enquiries and provide the direct product or service recommendations to achieve service excellence and contribute to the business goals.
• Building trust and developing healthy long-term client relationship.
• Generate new sales and identify new sales opportunity through existing or new accounts to maintain healthy sales pipelines.
• Resolve escalated customer issues and complaints, managing the customers' expectation in a professional manner.
• Collaborate with cross functional departments to ensure proper client management, maintaining high customer satisfaction rating and create business partnership opportunity.
• Other ad-hoc tasks as assigned

 

Job Requirements

• Diploma or Degree in Marketing/Business Management or related discipline
• Minimum 3 years of relevant experience, familiar with Accounting standards will be advantageous
• A highly motivated self-starter with excellent customer service and communication skills
• Strong analytical skills to develop a deep understanding of the products and services provided to clients
• Ability to understand customer needs and business requirements
• Good command of written and spoken English
• Able to work independently as well as a team player

Job Benifits

Why Join us? We offer:

• Attractive remuneration package
• Attractive performance bonus with clear goals and vision
• Great career and professional development opportunities
• Flexi work arrangement
• Friendly and inclusive work environment

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