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Japanese Speaker Operations Analyst

Job Information

Position : Japanese Speaker Operations Analyst
Company : IHS Markit Sdn Bhd
Contract : Full Time

Salary : Undisclose

Location : Georgetown, Pulau Pinang
Postcode :

Posting Date : 26 Mar 2021
Closing Date : 25 Apr 2021

Academic Qualification :
Language Requirement : No

Job Description

Job Responsibility
  • Direct interaction with MarkitSERV Clients globally to resolve technical and non-technical related queries, working in close partnership with our Singapore, Tokyo, Sydney and Hong Kong teams.
  • Monitor client queries investigate and troubleshoot errors and work with internal groups to provide resolution.
  • Respond to client requests by providing detailed analysis and feedback
  • Work closely with internal teams for system enhancements.
  • Participate in internal/external training needs. Educate clients on upcoming product enhancements/changes.
  • Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the trade flows and help troubleshoot issues faced by the client.
  • Configure the product as per client's requirement with regards to trade confirmation.
  • Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.
  • Develop and maintain productive client relationships.
  • Coordinate across internal teams across global operations footprint to achieve positive outcome for client experience
  • Respond to client requests by providing detailed evaluation and feedback
  • Participate in the testing of system enhancements
  • Identify and track system issues, partnering with technology teams to ensure delivery

Job Requirements
  • Japanese Language knowledge
  • University graduate preferred
  • Experience between 1 to 3 years financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired
  • Previous experience working with external clients directly is preferable
  • Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus
  • Previous experience working with software systems and technology is preferable
  • Ability to work in fast paced environment with client orientation

Personal competencies:

  • Very strong customer service and problem-solving skills
  • Focused on Operational Control and Data Security
  • Candidates should be able to demonstrate a resourceful and collaborative approach to problem solving, as well as the ability to handle difficult conversations with clients.
  • Able to work independently with minimal supervision
  • Excellent interpersonal, written and verbal communication skills
  • Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

Job Benifits
  • Multinational exposure
  • Flexible Benefits Claims
  • Opportunity to work with a strong existing client base
  • A collaborative, supportive and inclusive work environment

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