Job ResponsibilityJob Scope:
? Speaking to customers to quickly get to the root of their problem.
? Providing timely and accurate customer feedback.
? Talking customers through a series of actions to resolve a problem.
? Following up with clients to ensure the problem is resolved.
? Troubleshooting technical issues.
? Supporting the roll-out of new applications.
? Providing support in the form of procedural/project documentation.
? Managing multiple cases at one time.
? Testing and evaluating new technologies.
? Installing and configuring hardware and software.
? Resolving network issues.
Job Requirements:
? Certificate/Diploma in computer science/information technology or related field.
? Minimum 2-3 year of experience.
? Certification in Microsoft, Linux, or Cisco is advantageous.
? Prior experience in tech support, desktop support, or a similar role.
? Proficiency in Windows/Linux/Mac OS.
? Experience with remote desktop applications and help desk software.
? Attention to detail and good problem-solving skills.
? Excellent interpersonal skills.
? Good written and verbal communication.
Job RequirementsJob Benifits
