Job Responsibilityo Install and configure computer hardware operating systems and applications
o Monitor and maintain computer systems and networks
o Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
o Troubleshoot system and network problems, diagnosing and solving hardware or software faults
o Replace parts as required
o Provide support, including procedural documentation and relevant reports
o Follow diagrams and written instructions to repair a fault or set up a system
o Support the roll-out of new applications
o Set up new users' accounts and profiles and deal with password issues
o Respond within agreed time limits to call-outs
o Work continuously on a task until completion (or referral to third parties, if appropriate)
o Prioritize and manage many open cases at one time
o Rapidly establish a good working relationship with customers and other professionals, such as software developers
o Test and evaluate new technology
o Conduct electrical safety checks on computer equipment.
Job RequirementsJob Benifits
