Job ResponsibilityPrimary Objective
o Provide application support, participate in application customization and integration, testing, troubleshooting, implementation support and maintenance to ensure the system availability as per requirement.
o Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs.
Requirement
o Provide application support, participate in application customization and integration, testing, troubleshooting, implementation support and maintenance to ensure the system availability as per requirement.
o Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs.
Application and Systems Development
o Perform the development of enterprise class applications and integration in line with Group IT solutions architecture
o Support of IT application development functions (plan, organize, outsource management and monitor development projects according to set standards)
o Operational efficiency of applications delivery
o Manage opportunities to improve / enhance existing systems
o Services include application customization and integration, user training, troubleshooting, implementation support and maintenance.
o Application customization includes analysis of customization requests and writing of amendment/program specifications, designing, coding and testing of complex programs.
o Manage and resolve application issues
o Provide post-implementation support to the business users related to their areas of supports.
o Ensure compliance to all processes, audit and risk matters in the execution of change request.
Applications Maintenance and Support
o Perform efficient and effective first and-or second level support for applications
Job RequirementsJob Benifits
