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IT Support

IT Support
Kuala Lumpur   No City
Full Time   IT / Hardware
Webhelp APAC

Post01 Feb2020
Expiry02 Mar2020

Job Information

Position : IT Support
Company : Webhelp APAC
Contract : Full Time

Salary : RM2,000.0 - RM2,800.0 Per Month

Location : No City, Kuala Lumpur
Postcode : 50400

Posting Date : 01 Feb 2020
Closing Date : 02 Mar 2020

Academic Qualification : Diploma
Language Requirement : No

Job Description

Job Responsibility
  • Communicate directly with users either by phone, email, remote assist or on-site, to investigate and provide problem resolution.
  • Logging every issue reported by users and creates corresponding request/incident/issues in ticket system.
  • Handle desktop & notebook computers, peripherals and printer faults.
  • Handle software troubleshooting of Standard Office Environment (SOE).
  • Handle basic troubleshooting of user network Internet connectivity issues.
  • Maintain desktop & notebook computers configuration and operating systems.
  • Assist in setup of desktop & notebook computers and installation of Standard Office Environment (SOE).
  • Ensure that all users are able to access their assigned systems.
  • Detect and eliminate of computer viruses.
  • Perform asset assignment, tagging and tracking on a periodical basis.

Manage user key card access for various areas of company premise

Job Requirements
  • Minimum Diploma / Degree level with IT related background 
  • Language Required:  English 
  • Willing to work on rotational shift basis
  • Fresh graduates are encouraged to apply

Job Benifits
  • Training will be provided
  • 14 days of Annual leave 
  • 14 days of Medical leave
  • Medical Coverage/ Reimbursement
  • International working environment

Job Application

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