Job ResponsibilityRoles and Responsibilities:
Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and inter dependencies.
Proactively monitors Datadog/AWS. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership.
Production L2 support - User Tickets, MI's, Tickets, Daily MCI Production Report and Image Failure Analysis and reporting.
Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event's resolution.
Performs daily manual checks on MCI volume being processed through various workflow stages (need to be able to query on Postgres).
Executes automated and manual smoke tests following maintenance and outage recovery periods
Experience: (1-5yrs)
1+ years in an application monitoring/support related role
1+ years using monitoring tool
1+ years on Linux/ Postgres
1+ years of combined experience working in AWS/Microsoft Azure Cloud PaaS, Agile, CI/CD, DevOps environments.
Strong communication skills with the ability to capture and articulate technical and non-technical details.
Job RequirementsJob Benifits
