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IT Helpdesk Specialist

IT Helpdesk Specialist
Kuala Lumpur   Kerinchi
Full Time   IT / Software
Company Confidential

Post16 Mar2020
Expiry15 Apr2020

Job Information

Position : IT Helpdesk Specialist
Company : Company Confidential
Contract : Full Time

Salary : RM2,600.0 - RM3,400.0 Per Month

Location : Kerinchi, Kuala Lumpur
Postcode : 59200

Posting Date : 16 Mar 2020
Closing Date : 15 Apr 2020

Academic Qualification : Bachelor's Degree
Language Requirement : No

Job Description

Job Responsibility
  • Provide IT first tier support for all IT related issues
  • Conduct simple user training and on-going user support
  • To log and resolve all reported IS issues within agreed SLA into ServiceNow System
  • Responsible for troubleshooting and resolving hardware and software related to desktop
  • Installation of software applications such as MS office, project...etc
  • Desktop configuration Outlook mail, VPN, internet
  • Provide support for Video conferencing or on-site support for key events at external venue
  • Provide after office hours support for emergency incidents or outages

Job Requirements
  • Candidate must possess at least a Degree, in Computer Science/Information Technology or equivalent
  • Possess a minimum of 2 years of working experience in the related field_ Helpdesk Support is required for this position
  • In depth knowledge of maintaining desktop computers, printers and peripheral hardware/software
  • In depth knowledge and experience supporting Microsoft XP, MS Outlook and MS office suite.
  • Familiarity with network concepts like TCP/IP, DNS, DHCP, WINs.
  • Remote troubleshooting via phone, Netmeeting
  • Setting up and troubleshooting of VPN (SecureAccess)
  • Familiar with basic video conferencing /audio conferencing
  • Good communication skills (English), spoken and written (good)
  • Work location: Kerinchi, Bangsar
  • Willing to travel as and when required
  • Position Available: Contract (1 year_Renewable)

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