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It Executive

It Executive
Selangor   Cyberjaya
Full Time   IT / Hardware
E-Content (M) Sdn Bhd

Post03 May2021
Expiry02 Jul2021

Job Information

Position : It Executive
Company : E-Content (M) Sdn Bhd
Contract : Full Time

Salary : RM1,200.0 - RM1,800.0 Per Month

Location : Cyberjaya, Selangor
Postcode : 63000

Posting Date : 03 May 2021
Closing Date : 02 Jul 2021

Academic Qualification :
Language Requirement : No

Job Description


Job Responsibility
  • Handle 1st support on desktops, servers, and network-related issues via chat, email, phone, and remote.
  • Manage and troubleshoot problems/incidents promptly following established procedures.
  • Escalate service issues and generate support tickets and schedule onsite support.
  • Monitor and perform 1st level troubleshooting.
  • Ensure all issues are followed up and rectified accordingly to SLA.
  • Weekly reporting to Manager on Helpdesk issues and resolution according to SLA.

Job Requirements
  • Basic knowledge in IT.
  • Fresh graduate with good learning attitudes is encouraged to apply.
  • Proactive, independent and understand the pressures and demands from clients.
  • Good interpersonal and effective communication skills.
  • Experience in IT Network Operation capacity or/and good understanding in the IT support operation is an advantage

Job Benifits
  • EPF / SOCSO / HRDF contribution.
  • Annual Leave, Medical and Hospitalisation Leave upon confirmation.
  • Up to sixteen (16) days of Public Holidays
  • Travelling and Medical claimable.


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