Job ResponsibilityRole : IT Engineer - Japanese Speaker
Work location : Petaling Jaya
Job mode : Permanent
Shift : 12 hours, Monday to Friday
4 days' work, 3 days off, 3 days' work, 4 days off
7 am to 7pm or 7 pm to 7 am
JOB DESCRIPTION
Responsibilities:
o Apply growing technical knowledge to operate a technology area (e.g., server administration, technical security management, performance management) or customer group with limited risk/complexity.
o Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Incident Management:
o Resolve routine in-scope technical incidents independently.
o Work with team members to resolve more complex incidents.
Change Management/ Implementation:
o Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.
Patch and Security Management:
o Apply patch and security changes per policy.
Configuration Management:
o Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design:
o Understands the company's solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.
Quality:
o Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
Project Management:
o Participate in customer and internal projects, including transformation.
o Customer Relationship Management:
o Set expectations with customers and/or internal businesses/end users within defined parameters.
Teamwork:
o Work as part of a team, which may be virtual and/or global.
Education and Experience Required:
o Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
o May hold entry-level certification(s) in work field.
o Typically, 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.
Knowledge and Skills:
Typical skills include:
o Business level Japanese (JLPT N1, N2, N3).
o (developing) understanding of technology in direct responsibility.
o (developing) General understanding of related technologies.
o (developing) Customer Service.
o (developing) Project Management.
Job RequirementsJob Benifits
