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IN Bound Customer Relation Officer

IN Bound Customer Relation Officer
Johor   Johor Bahru
Full Time   Call Center / BPO
Emco Executives Sdn Bhd

Post29 Mar2021
Expiry28 Apr2021

Job Information

Position : IN Bound Customer Relation Officer
Company : Emco Executives Sdn Bhd
Contract : Full Time

Salary : RM1,800.0 - RM2,000.0 Per Month

Location : Johor Bahru, Johor
Postcode :

Posting Date : 29 Mar 2021
Closing Date : 28 Apr 2021

Academic Qualification :
Language Requirement : EN

Job Description


Job Responsibility
  • Answer incoming calls (inbound only) product problems, services inquiries and general concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.
  • Work with management team to stay updated on product knowledge and be informed of any changes in company policies.

Job Requirements
  • Requirements: English & Bahasa (Reading, Speaking and writing)
  • Working hours: 7am-4pm, 8am-5pm, 1pm-9pm (Shift rotation basis)
  • Sometime need to work on Sat & Sun
  • 5 days a week
  • 8 hours per day
  • 1-2 years Contract Basis

Job Benifits
  • Basic RM1,800 + RM400 (KPI allowances) + RM300 (6th day allowance) + RM300 (Night Shift Allowance)
  • Training will be provided
  • Accommodation & transportation available.
  • EPF and Socso

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