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Guest Services Supervisor

Job Information

Position : Guest Services Supervisor
Company : Tune Hotels Group
Contract : Full Time

Salary : RM2,300.0 - RM2,500.0 Per Month

Location : Bukit Damansara, Kuala Lumpur
Postcode : 50490

Posting Date : 12 Jan 2021
Closing Date : 11 Feb 2021

Academic Qualification : Diploma
Language Requirement : No

Job Description


Job Responsibility
  • Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests.
  • Respond to guests’ special requests, needs, problems, issues, and concerns to ensure optimal level of guest satisfaction and repeat business.
  • Train, motivate, supervise, coach, develop, empower and discipline all employees.
  • Provide constant feedback to Hotel Manager on GSE performance.
  • Complete and distribute all required reports.
  • Maintain the methods and procedures used by employees for compliance with the standard operating procedures.
  • Assist in preparation of payroll documents.
  • Preparation of monthly staff roster.
  • Assist in maintaining personnel files and records in compliance with labor laws.
  • Authorize paid outs as per established procedure. Ensure proper back up documents are attached. Review and authorize all corrections, adjustments and deletions.
  • Review the Daily Night Audit for accuracy.
  • Review Daily Cash Drop with Settlement Reports. Make bank deposit daily.
  • Review Daily Occupancy Report to ensure accuracy.
  • Perform a random daily inspection of guest room.
  • Inspect lobby area, general hotel areas and surrounding hotels areas.
  • Monitor and control inventories for operating equipment, linen and uniform to ensure par stocks are maintained and costs are controlled.
  • Maintain appropriate standards of dress, hygiene, uniforms, appearance and conduct of all employees.
  • Supervise outside contractors/vendors, café operators and convenience store to ensure operational compliance and provide constant feedback to Hotel Manager
  • Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
  • Ensure the property is in compliance with all health, fire/safety and local municipal
  • regulations.
  • Perform other tasks deemed necessary for the smooth operations of the hotel or instructed by the Hotel Manager.
  • Various locations: Cyberjaya/Klia2/LCCT/ KL/Penang/ Johor

Job Requirements
  • Has at least 3 years supervisory experience in hotel industry.
  • Preferably with night audit experience.
  • Has knowledge in PMS systems.
  • Familiar with OTA troubleshooting.

Job Benifits
  • Medical, Insurance, Dental
  • EPF
  • SOCSO
  • Training provided

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