Job Responsibility1. Maintains a friendly, neat and pleasant image to guests.
2. Provide courteous service to guests and responds promptly and tactfully to guests' complaints, requests and inquiries.
3. Sells, registers and assigns rooms to incoming guests.
4. Check-in and check-out guests based on established procedures.
5. Informs other relevant departments on guests arrivals, room changes, check-outs and special arrangements.
6. Maintains records of guests arrivals and departures.
7. Prepare for each guest a folio.
8. Maintain and control an accurate room status.
9. Record in the logbook any unusual happenings and all important matters that requires follow-up.
10. Handles guests mail, parcels, messages etc. and establishing identity of guests before handing them the items.
11. Keep a record of all incoming mail and messages.
12. Maintain an up-to-date record of all room accounts.
13. Ensure all guests settle their accounts by the proper form of payment before leaving the hotel.
14. To act as a moneychanger for hotel guests.
15. To facilitate the use of safe deposit boxes by hotel guests.
16. To handle cash received from hotel guests who are paying their hotel bills.
17. Receives, acknowledges and relays all telephone calls on the switchboard to the parties concerned in a fast, accurate and courteous manner.
18. Maintains detailed records of all incoming and outgoing long distance or overseas call.
19. Ensures that all telephone bills incurred by guests are correctly billed and collected from the guests concerned.
20. Assists hotel guests to make telephone calls.
21. Diligently carry out all requests for wake-up calls.
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22. Always maintain and respect the privacy of telecommunications.
23. Relay to the staff from the next shift all messages and wake-up calls either to transmitted or carried out.
24. Be familiar with all emergency procedures.
25. Perform any other tasks as may be assigned by the Front Office & Guest Services Manager or the Management of the Hotel.
Job RequirementsJob Benifits
