Job ResponsibilityAs a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
If this sounds like something you may be a good IT for, Read ON!!
You will play an important role in:
- Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issues related to the company's products
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Job Requirements- Candidate must possess at least a SPM and above.
- Required language(s): English
- Fresh graduates who are interested to start their career in a call centre are also encouraged to apply - TRAINING Provided
- Applicant must be willing to work on rotational shifts.
- Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
Job Benifits- 5 working days in a week
- EPF & Socso
- Annual leaves
- Medical leaves
- Quarterly staff recognition and appreciation
- Rest & relax area
- Staff recognition and appreciation
- Free Shuttle Van back and forth between Ara Damansara Lrt Station and office.
How this career will benefit you:
- Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
- STAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weaknesses and to develop future leaders for the company.
- Additional benefits - Shift allowances, Performance incentives, and Overtime claims
Are you ready to make that career shift? Trust us, this role is always on-demand and you will grow a great portfolio with us. This opportunity does not come often. Apply now and we will talk to you soon.
