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Ford 3S Service Advisor

Ford 3S Service Advisor
Selangor   Kota Kemuning
Full Time   Automobile / Automotive
MN-Group

Post09 May2020
Expiry08 Jul2020

Job Information

Position : Ford 3S Service Advisor
Company : MN-Group
Contract : Full Time

Salary : RM1,500.0 - RM2,000.0 Per Month

Location : Kota Kemuning, Selangor
Postcode :

Posting Date : 09 May 2020
Closing Date : 08 Jul 2020

Academic Qualification :
Language Requirement : No

Job Description


Job Responsibility

OBJECTIVE OF POSITION


  • Advising customers and handling complaints.
  • Issuing clear repair instructions according to fault diagnosed and customer complaints.
  • Following up work in progress (WIP- Repair Order Status Report) and carrying out final inspections.


RESPONSIBILITIES OF POSITION


  • Print detailed Service Order (SO) using standard Task List.
  • To obtain signature from customer for the approval of all jobs to be done.
  • Prepare cash repair estimate/quotation for accident damage.
  • Advise customers concerning vehicle maintenance, accessories and technical problems upon delivery of car.
  • Explain warranty and goodwill policy to customer.
  • Follow up progress of repairs in conjunction with workshop controller and if repairs require additional time and/or costing, the SA should advise the customer.
  • Obtain customer's approval for repairs beyond the agreed estimate
  • Inspect work and if necessary arrange a road test with Technical Advisor after completion of work.
  • Return vehicle to customer and if possible, handle all complaints if customer is not satisfied with job done.
  • To brief superior on difficult complaints that can't be handled by you before bringing the customers to your superior's attention.
  • To handle telephone enquiries and call customer after 3 days from the date of repair.
  • To promote workshop products i.e. parts and accessories. To obtain and update customer and vehicle particulars in the SAP.
  • To generate warranty claim via SAP (B001).
  • To generate invoice via SAP.
  • Any other duties assigned by the Service Manager.


Job Requirements

  • Minimum Education Required: Certificate/Diploma Or Higher
  • Language Required: English | Bahasa Malaysia
  • Malaysians Only


Job Benifits

  • Salary Range RM 1 500 - RM 2 000 per month
  • EPF
  • SOCSO

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