Job Responsibilityo Motivate and guide all service associates to maintain the excellent customer service skills.
o Conduct training for associates.
o Welcome all guests to the outlet, take accurate orders and offer recommendation and suggestions.
o Serve all orders promptly with correct table settings.
o Seek guest feedback regularly and share the feedback with F&B Supervisor and the culinary team.
o Ensure room service orders are delivered accordingly.
o Clear all soiled plates and tray left along the floors promptly upon request or based on pre-determined schedule.
o Be sensitive towards special guest preference, eg : allergic to certain food, gluten-free, etc. Ensure these special requests are communicated accurately to the kitchen team.
o Prepare take-way foods or picnic baskets upon request.
o Well verse in food & beverage service sequence.
o Familiar with food safety requirement (FSR) and Halal Certification hygiene standard. Be part of the Halal Committees and emphasize personal hygiene practices among the associates.
o Conduct regular inventory of various operating equipment as per guidelines provided.
o Ensure all produces made by service team are in accordance to standard recipe, including beverages, ice cream, etc.
o Control the usage of all materials and supplies, to minimize wastages and costs.
o Work closely with the kitchen team in ensuring highest food quality is produced for guests.
o Assist kitchen team in checking for buffet replenishment.
o Carry out cashiering duties including payment collection and postings for the outlet. Ensure sufficient cash float with various denominations is maintained.
o Ensure all set up in the outlet is ready prior to the commencement of meal period. Provide special and personalize set up for special occasions, eg : honeymoon, anniversary, etc
Job RequirementsJob Benifits
