Job ResponsibilityJob Responsibilities
o Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time.
o Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
o Accurately and timely perform all work instruction stipulated in service orders assigned by job controller / service foreman; provide written report for additional jobs when necessary.
o Immediately inform service foreman on any work delays whenever jobs are unable to meet actual flat rate time.
o Return all replaced parts to customer after each repair and be prepared to work extra time when requested by management.
o Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
o Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of personal safety devices and housekeeping.
o Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
o Responsible in SOPs, ISO, DOE, Safety & Health and local authorities' compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company's profitability.
o Responsible to perform other duties requested by superior.
Job RequirementsJob Benifits
