Job ResponsibilityRESPONSIBILITIES
Troubleshoots, resolves and/or escalates trouble tickets related to technical difficulties with hardware, software, and the network.
Manages ticket queue according to predefined SLAs.
Provide imaging support as required for new user setups
Verifies issue resolution on the customer's behalf.
Act as mentor for Level I Analysts on an as needed basis
Actively contributes to ongoing process improvement.
Job Type: Full-time
Salary: RM2,000.00 - RM5,000.00 per month
Schedule:
Monday to Friday
Supplemental pay types:
Signing bonus
Ability to commute/relocate:
Cyberjaya: Reliably commute or planning to relocate before starting work (Required)
Education:
Diploma/Advanced Diploma (Preferred)
Experience:
Accounting: 2 years (Preferred)
Financial analysis: 3 years (Preferred)
Language:
English (Preferred)
Job RequirementsJob Benifits
