Job ResponsibilityThe Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG and the divisions Mercedes-Benz Cars, Mercedes-Benz Vans and Mercedes-Benz Mobility AG, the vehicle manufacturer is one of the largest and most successful suppliers of premium passenger cars.
The Operations & Credit Operations- OneHUB is responsible for creation of a framework to implement centralized and integrated business operations centers on three continents, delivering the most efficient processes to our customers.
Our aim is to have the First OPS Hub "live" with operational readiness reached for pilot markets, designed as a scalable blueprint for Global Operations Hubs.
With the Hub, we will reduce operational costs while ensuring a standardised luxury customer experience. It will also help us to be one step ahead of our competitors and to balance phases of high and low demand, and therefore improving overall competitiveness and efficiency. Additionally, our operating model will be enhanced with the best of industry and global MBM best practices.
We are a global team with international and diverse experience, co-located on multiple continents.
We are committed to an Agile mindset, working with the Scrum and Scaled Agile Framework (SAFe) methodologies in a hybrid working arrangement.
The team displays a very high commitment to our objectives and is determined to go the extra mile to achieve them.
We place a high value on communicating directly and as equals in regular meetings. We also believe it is important to be constructive and honest.
The team believes in customer collaboration and quick response to change.
Working for one of the Must-Wins for MBM, you will be responsible for subprojects and a wide range of exciting tasks with a considerable impact on the entire organization.
Your tasks will be:
o Schedule and supervise maintenance repair work and assist with checking installation and servicing building equipment
o Ensures that the facility is clean and maintained according to company policy and procedures
o Monitor activities that happen outside the building, such as proper waste disposal and recycling, managing parking facilities and ensuring space
o Recommends maintenance, mechanical, electrical, and facility design, setup, layout modifications. Oversees refurbishments and renovations
o Plan best allocation and utilization of space and resources for new buildings, or re-organizing of current premises
o Ensures security and emergency preparedness procedures are implemented properly
o Respond appropriately to emergencies or urgent issues as they arise like creating building evacuation and other action plans
o Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines
o Perform risk analysis and ensure that identified safety issues are well implemented as required
o Develops and provides staff training on risk management and disaster recovery
o Ensure compliance with health and safety regulations
o Identifies and implements recovery operations and methods to allow the company to function at limited or partial capacity in the event infrastructure is damaged or destroyed
o Coordinate BCP testing program and actively participate in testing scenarios
o Creates and facilitates practice drills for plan execution
o Ensure the execution of disaster recovery and continuity of operations
o Provide regular reports to the senior management on BCP threats and defensive steps taken
o Forecasts, allocates, and supervises the financial and physical resources of the facility management
o Maintain relationship and ongoing communication with contractors, vendors, clients, and teams
o Maintain an updated record of invoices from external partners (e.g. suppliers, insurance agents, security guards)
o Handle administrative office duties including tracking of regular and ad-hoc facility expenses, attendance & monitoring access control, housekeeping, kitchen supplies, travel, courier, stationery, expat assistance, etc.
What you bring to the table:
o Bachelor's degree in Business Administration, IT or equivalent
o Minimum 5-8 years direct experience in Administration, Facility Management, FS Industry
o Computer literacy including knowledge of using Microsoft Office
o Basic knowledge about sustainability and experience of building & construction
o Strong hands-on analytical and troubleshooting skills for facility and maintenance related to compressor/ power supplying/compressor and firefighting system
o Exposure to Preventive Maintenance and upkeep of office equipment and security systems.
o Knowledge and experience of contractor management (project schedule/ project quality & process and project safety management etc.
o In-depth knowledge of business continuity risk and its frameworks and tools
o Experience & Familiar with project management, especially for new building construction project, including design review/ Supervision & acceptance
o Knowledge of architectural, electrical and mechanical systems
o Understand ISO14001 and ISO45001, safety standardization system
o Thorough understanding of risk management
o Good written English and basic verbal English communication skill. Proficiency in Asian languages preferred
o Good internal communication and collaboration skill
o Staff management skill and strong service mindset
Personal skills:
o Influencing skills - Ability to effectively influence & motivate others and to work in diverse teams and with multiple stakeholders
o Creative problem-solving skills - Tact and diplomacy, when dealing with difficult situation. Excellent communication and negotiation skills
o Collaborative approach - for resolving the issues with markets & peers/sub-process areas with stakeholders at different management levels
o High degree of self-motivation and ability to work independently with minimal supervision
o Ability to work under pressure
o Sound judgement and the ability to think quickly during emergencies
Job RequirementsJob Benifits
