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Excellent English Social Media Consultant (Email & Chat Support) @ KL Sentral (Immediate Intake 29 June!!)

Job Information

Position : Excellent English Social Media Consultant (Email & Chat Support) @ KL Sentral (Immediate Intake 29 June!!)
Company : The Global Outsourcing Company
Contract : Full Time

Salary : RM3,300.0 - RM5,000.0 Per Month

Location : KL Sentral, WP Kuala Lumpur
Postcode :

Posting Date : 22 Jun 2020
Closing Date : 22 Jul 2020

Academic Qualification : Bachelor's Degree
Language Requirement : No

Job Description

Job Responsibility

Job Summary: A chat support role on solving Social Media advertising related inquiries. Since it's a chat support role, your Mandarin and English writing has to be good. However, from time to time, you will have to perform OUTBOUND CALLS for follow up cases. Since you will be expose to service clienteles around the world, it's a must to well conversed in English

  • Provide primarily customer service based phone support to customers.
  • Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
  • Provide accurate and understandable information to all customers and support partners.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Ensure all follow ups are done in a timely manner.
  • Ensure all SLA’s are met appropriately.
  • Maintain high level of customer satisfaction whilst maintain a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Remain polite, patient and courteous with customer throughout the experience.
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction.

Job Requirements
  • Excellent English conversation and writing skill is mandatory for this role
  • Fresh Graduate with Degree qualification is encouraged to apply
  • Required experience: (Diploma holder) minimum 1 year call center / customer service; (SPM holder) minimum 3 years call center / customer service 
  • Have no issue to be based at KL Sentral office.
  • Possess own Transport!
  • Have no issue to work on 24Hours Rotational Shift (9 Hours per shift)!
  • Have no issue to work 5 rotational days per week (Including Weekend & Public Holidays)!
  • Have no issue to start working on 29th Jun 2020!!

Job Benifits
  • Basic Salary varies subject to Experience & Interview Performance + KPI Allowance + Night Shift Allowance
  • 28 Days Annual Leave (AL)
  • Other Benefits: Medical Insurance + EPF + SOCSO
  • 3 Weeks Paid Training will be provided (with basic salary paid)
  • MNC Working Environment.
  • KL Sentral, Next to Nu Sentral (Strategic Working Location, Biggest Transportation Hub in KL)
  • Variety of food choice, Entertainment & Shopping malls nearby office.

Job Application

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