Job ResponsibilityJob Scope:
o Support online customer enquiries promptly (pre-sales and after sales).
o Assist and resolve customers order issues or enquiries such as request for exchange, return, refund and product damage/ defeat claims via chat box, email or phone.
o Maintain high chat respond rate on the relevant sales platform.
o Responsible to respond to any enquiries or handle customer complaints in a professional and timely manner.
o Update customer records and customer service issues after each interaction with customer.
o Gather an in-depth understanding of products sold to support customers enquiries.
o Maintain a positive, empathetic, and professional attitude toward customers at all times.
o Ensure customer satisfaction and provide professional customer support.
o Support the company's daily e-commerce operations.
o Ad-hoc task duties assigned by superior from time to time.
Requirements:
o 20 years old and above.
o Female.
o Diploma and Degree holder.
o Can work independently.
o No experience needed. Experience in related field is advantage.
o Able to converse and written in English and Malay.
Job RequirementsJob Benifits
