Job ResponsibilityJob Responsibilities
- Follow up with account opening leads to acquire and on-board new clients.
- Service existing clients to activate re-activate and/or encourage trading.
- Provide dealing and execution of trades for local and foreign retail equities broking business.
- Review and monitor settlements of outstanding contracts for own clients.
- Participate in various events, roadshows and other marketing activities.
- Monitor and execute force selling of shares for retail clients under principal branch.
- Perform daily health check for various markets.
- Perform comprehensive tests for all trading platform enhancements and system fixes being rolled out to ensure production deployments will not cause any risk of disruption.
- Train internal users / teams on new markets, products and features whenever required.
- Handle helpdesk/customer support calls with professional attitude toward customers at all times.
- Monitor and respond to enquiries and technical issues from various customer support channels.
- Escalate technical issues to relevant parties and follow through until issues are rectified.
- Prepare reports and analysis as and when required.
- Work night shift on roster basis to support US night markets.
- Undertake other assignments and tasks from time to time.
Requirements
- Possess a Diploma, Bachelor's Degree, or Master's Degree in Banking and Finance preferred.
- Minimum 2 years of relevant working experience in stockbroking or investment banking.
- Successful candidate is required to pass Module 6 and Module 7 for Equities and Module 14 and 16 for Derivatives and apply for Dealer's Representative and Futures Broker's Representative licenses from SC.
- Proactive, fast-learner with strong sense of responsibility, resourceful and great at multitasking.
- Have empathetic, service-orientated professional attitude and personality.
- Experience working with customer support preferred. Ability to provide professional customer support.
- Excellent interpersonal and communication skills.
- Able to work as a team as well as independently in a fast-paced environment.
- Fluent in English and Bahasa Malaysia. Ability to speak and read Mandarin is an added advantage.
Job RequirementsJob Benifits
