Job Responsibility- Perform routine administration duties, such as patching, backup and restore, upgrades, configuration management, change management, and performance optimisation & tuning of multiple cloud systems on mainly Amazon Web Services (AWS) and Oracle Cloud Infrastructure (OCI).
- Configuring dashboards, monitoring tools and threshold alerts to observe system health from the perspective of network, bandwidth, buffer, CPU, memory, storage, application responsiveness, instruction and take pre-emptive action to resolve of escalate the issues detected to ensure minimal customer impact.
- Provisioning of new virtual machines, containers, database services, SaaS/PaaS services, as an when necessary while maintaining optimal cost-benefit and maintain SLA and expected uptime.
- Ensures compliance of architectural and engineering policies, standards and procedures and ensure that changes, configurations, transitions, and migrations controls are followed, documented, and managed.
- Assist with application configuration, change management, deployments, and migrations from time-to-time when necessary.
- Provide timely Level 2/3 operations and technical support to the Level 1 Customer Service team
- Finding solutions from previous issues using the Knowledge Base and educating the Level 1 Customer Service team
- Keeping the Knowledge Base updated when encountering fresh issues and distributing the knowledge to team members
- Contribute pro-actively to improve response time, resolution time and reduce number of incidents
- Responding, investigating, resolving, communicating root cause analysis and recommending solutions in a timely manner
- Actively monitor the usage patterns of the suite of applications and pre-emptively identify abnormal behaviours and respond accordingly
- Compiling and providing a comprehensive handover of daily task to the team member on duty in subsequent shifts
- Required to work shifts hours, weekends & public holidays (provided with shift allowance)
Job Requirements- Diploma/Degree in Computer Science/Software Engineering/Engineering/Mathematics or related discipline.
- 1+ years of experience in enterprise on-cloud and/or on-premise infrastructure with multi-disciplinary technical skills in virtualisation, containers, networks, storage & backup, security, firewalls, database administration and change management.
- Fresh graduates are welcomed to apply but must be willing to undergo intensive technical training in cloud computing administration and technologies.
- Strong analytical, reasoning, and problem-solving skills with an ability to anticipate outcomes of a solution.
- Maintain confidentiality of information processed or prepared.
- Self-driven and perform duties and responsibilities independently with minimum supervision
- Possess positive attitude and interpersonal skills and project a professional image
- Fluent in speaking, reading and typing in both English and Mandarin
Job BenifitsWhat do we provide to you for you to succeed?
- Dynamic and Innovative Work Culture
- Office located nearby to LRTs
- Various work-from-home (WFH) privileges
- Competitive salary packages commensurate with past work experience
- Insurance, medical, dental, optical, transport and mobile line benefits as well as various shift allowance
