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Customer Support Service

Job Information

Position : Customer Support Service
Company : Erva Natural
Contract : Full Time

Salary : RM1,300.0 - RM1,500.0 Per Month

Location : Seri Kembangan, Selangor
Postcode : 43300

Posting Date : 26 May 2020
Closing Date : 25 Jul 2020

Academic Qualification : Diploma
Language Requirement : No

Job Description


Job Responsibility
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements
  • Fresh graduates are encouraged to apply.
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Good communication and interpersonal skills.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Ability to multi-task, prioritise and manage time effectively
  • Social media savvy

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