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Customer Services Assistant

Job Information

Position : Customer Services Assistant
Company : Natsons Parcel Despatch Services
Contract : Full Time

Salary : RM1,500.0 - RM2,000.0 Per Month

Location : Brickfields, Kuala Lumpur
Postcode : 50470

Posting Date : 21 Jan 2021
Closing Date : 22 Mar 2021

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : No

Job Description


Job Responsibility
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements
  • At least 1 years working experience in related field
  • With valid B2 and/or D license.
  • Knowledge of sales & marketing is an advantage.
  • Able to converse in Malay and English. Knowing another language is an advantage.
  • Ability to perform various tasks, prioritize, and manage time effectively.

Job Benifits
  • Medical and insurance coverage
  • Increment based on performance
  • EPF
  • SOCSO
  • Annual leave

Job Application

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