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Customer Service Specialist (Vietnamese Speaking)

Job Information

Position : Customer Service Specialist (Vietnamese Speaking)
Company : Telecontinent Sdn Bhd
Contract : Full Time

Salary : RM3,000.0 - RM5,000.0 Per Month

Location : Jalan Tun Razak, WP Kuala Lumpur
Postcode : 50400

Posting Date : 30 Jul 2020
Closing Date : 29 Aug 2020

Academic Qualification : Bachelor's Degree
Language Requirement : Chinese

Job Description

Job Responsibility
  • Inbound 1st Level Support
  • To analyze, create and resolve tickets (if applicable).
  • To Troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
  • Transform tickets created by E-Mail or Fax into the Ticket system.
  • Follow up on processing status (e. g. Engineer Time of Arrival)
  • Identified and escalated priority issues per client specifications
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Ensure high levels of customer satisfaction with individual call
  • Requires ability to multitask and handle diverse, complex issues

Job Requirements
  • Good communication skills
  • Preferably contact centre working experience background
  • Having a good command of the Vietnamese & English language due to project nature
  • Good computer literacy (able to navigate, utilize computer)
  • Able to start immediately will be an added advantage.
  • Experience in handling POS system will be added advantage

Job Benifits


  • Basic: Negotiable during interview
  • Allowances (Language, Shift, Transport, Attendance, EPF/ SOCSO, etc…)
  • Training will be provided

Working hours:

  • 5 days/ week 
  • 24/ 7 Rotational shift basis with 8 working hour daily
  • Work up to 48 hours a week with a minimum of one rest day per week.


Level 17, Menara Tokio Marine Life,
189 Jalan Tun Razak,
50400 Kuala Lumpur.
(Nearby Ampang Park LRT)


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