• Find:
  • Location:



Customer Service Specialist (Vietnamese Speaking)

Job Information

Position : Customer Service Specialist (Vietnamese Speaking)
Company : Telecontinent Sdn Bhd
Contract : Full Time

Salary : RM3,000.0 - RM5,000.0 Per Month

Location : Jalan Tun Razak, WP Kuala Lumpur
Postcode : 50400

Posting Date : 30 Jul 2020
Closing Date : 29 Aug 2020

Academic Qualification : Bachelor's Degree
Language Requirement : Chinese

Job Description


Job Responsibility
  • Inbound 1st Level Support
  • To analyze, create and resolve tickets (if applicable).
  • To Troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
  • Transform tickets created by E-Mail or Fax into the Ticket system.
  • Follow up on processing status (e. g. Engineer Time of Arrival)
  • Identified and escalated priority issues per client specifications
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Ensure high levels of customer satisfaction with individual call
  • Requires ability to multitask and handle diverse, complex issues

Job Requirements
  • Good communication skills
  • Preferably contact centre working experience background
  • Having a good command of the Vietnamese & English language due to project nature
  • Good computer literacy (able to navigate, utilize computer)
  • Able to start immediately will be an added advantage.
  • Experience in handling POS system will be added advantage

Job Benifits

Remunerations:

  • Basic: Negotiable during interview
  • Allowances (Language, Shift, Transport, Attendance, EPF/ SOCSO, etc…)
  • Training will be provided

Working hours:

  • 5 days/ week 
  • 24/ 7 Rotational shift basis with 8 working hour daily
  • Work up to 48 hours a week with a minimum of one rest day per week.

Location:

Level 17, Menara Tokio Marine Life,
189 Jalan Tun Razak,
50400 Kuala Lumpur.
(Nearby Ampang Park LRT)

 

Job Application

To apply online for Customer Service Specialist (Vietnamese Speaking), kindly click the button below.


Apply Job Online

Facebook Page



About

    kareer.com.my in the latest and the most up-to-date job vacancy listing in Malaysia.