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Customer Service Specialist

Job Information

Position : Customer Service Specialist
Company : Wynora Sdn Bhd
Contract : Full Time

Salary : RM1,800.0 - RM2,500.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 47810

Posting Date : 11 Jan 2021
Closing Date : 12 Mar 2021

Academic Qualification : Diploma
Language Requirement : EN

Job Description


Job Responsibility
  • Co-ordinating all marketing activities across multiple e-commerce channels
  • Creating new & managing existing marketing content  
  • Confer with customers by chat and email to provide information about products or services or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
  • Enhance and improve current process.
  • Ensuring Customer Service satisfaction with clients
  • Following process and procedure of the Company.

Job Requirements
  • Minimum Diploma or higher.
  • Fresh graduate is encouraged to apply too.
  • Excellent command of spoken and written Mandarin and basic English
  • Tech-savvy with excellent knowledge of Ms. Excel, Powerpoint
  • Excellent organization and management skills
  • With Customer Service experience is added advantage
  • Ability to multi-task and to work around scheduled timelines within a dynamic and challenging environment

Job Benifits
  • EPF
  • SOCSO
  • Overtime allowance
  • Medical Leave entitlement of 14 days per annum
  • Performance Related Allowance on a quarterly basis for confirmed employees
  • Near Public Transport (Bus Stop)
  • Many more benefits to discuss!

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