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Customer Service Representative

Job Information

Position : Customer Service Representative
Company : Cobnb Sdn Bhd
Contract : Full Time

Salary : RM2,500.0 - RM2,800.0 Per Month

Location : Jalan Sri Hartamas, Kuala Lumpur
Postcode :

Posting Date : 17 Jun 2020
Closing Date : 16 Aug 2020

Academic Qualification :
Language Requirement : No

Job Description

Job Responsibility
  • Your will deliver excellent customer service and manage the needs of our guest through communication channels (Phone and Email).
  • Professionally handle high volume of inquiries from guest.
  • Manage, record and resolve promptly on guest complaints
  • Demonstrate a high level of customer service at all times
  • Ensure th e customer will give a review after they check-out
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Provide polite, professional and accurate response.
  • Ability to communicate effectively with guest and colleagues.
  • Right attitude and interested to learn, love meeting people and passionate.
  • Assist with the daily reservations process, servicing guest needs and queries.

Job Requirements
  • Candidate must possess at least SPM, STPM, Diploma, Post Graduate Diploma, Bachelor's Degree, any field.
  • Possess good interpersonal skills.
  • Committed & strong sense of urgency towards the deadline.
  • A team player with high commitment and ability to perform under pressure.
  • Must be able to communicate in Mandarin as they will need to deal with mandarin speaking clients.
  • Should be comfortable working in a fast changing and growing global environment where accountability, quality, timeliness are key components.
  • Ability to work shift and during the weekend.
  • Fresh graduate are encourage to apply.

Job Benifits

  • EPF
  • Annual leave

Job Application

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