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Customer Service Representative

Customer Service Representative
Selangor   Subang Jaya
Full Time   Call Center / BPO
Katrin BJ Sdn Bhd

Post22 Jun2020
Expiry21 Aug2020

Job Information

Position : Customer Service Representative
Company : Katrin BJ Sdn Bhd
Contract : Full Time

Salary : RM1,500.0 - RM2,500.0 Per Month

Location : Subang Jaya, Selangor
Postcode :

Posting Date : 22 Jun 2020
Closing Date : 21 Aug 2020

Academic Qualification :
Language Requirement : No

Job Description


Job Responsibility
  • Investigating product returned from shops or walk- in, to resolve customer's problems by clarifying and identifying the root cause of the returned, by explaining and giving the best solution in solving it.
  • Follow up with shop's staff to ensure investigation items are being returned and settled.
  • Deal with all enquiries and fulfil all requests from customers in a professional and courteous manner in person or over the phone.
  • Record details of inquiries, comments/complaints and action taken.
  • Arrange for replacement if there is any which agreed by principle or person in charge.
  • To update and manage website for La Gourmet online warranty.
  • Collect feedback from shops regarding the La Gourmet online warranty.
  • Deal with the corporate department with feedback given from shops to enhance the convenience and user friendly website.
  • Assist customers to do web / product register.

Job Requirements

  • 1 years experience as Customer Service
  • Minimum education : Diploma in any fields
  • Preferred languages : Bahasa Malaysia and English


Job Benifits

  • EPF
  • SOCSO
  • Annual Leaves

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