Job Responsibility-Job Scope:
-Conduct any kind of trainings required by Client/ Project, including product knowledge training for new hiring or refreshment training for existing agents & Supporting Staff, and other occasional training about new product and promotion training
-Update and develop training materials to meet the best practice training in coordination with Client/ Project
-Must be ready to be involved in monitoring performance of operation in order to evaluate and analyses actual performance in order to initiate best course accordingly
-Formulate, initiate, and conduct advance best practice training for Project based on actual performance from Project
-Conduct On Job Training and On Job Assessment for new project hiring
-Must be ready to be involved in Quality Monitoring Set Up and Control sometimes, as it's part of Trainer's responsibility to understand the situation before set and formulate the training materials & course
-Any other task that assigned to you by your superior
Job RequirementsJob Benifits
