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Customer Service Officer

Job Information

Position : Customer Service Officer
Company : Dilas Home Furnishing Sdn. Bhd.
Contract : Full Time

Salary : RM1,600.0 - RM2,400.0 Per Month

Location : Petaling Jaya, Selangor
Postcode :

Posting Date : 13 Sep 2021
Closing Date : 13 Oct 2021

Academic Qualification :
Language Requirement : EN,MS

Job Description

Job Responsibility

We are hiring a Customer Service Representative to bring our customer care to the next level of excellence and build a lasting relationship with our customers.

As a customer service representative, your tasks might include the following:

  • Response to live chats and emails to assist customers with placing new orders, processing returns and exchanges, and whatever else they might need.
  • Answer incoming calls and place the occasional outgoing calls to follow up on order-related issues.
  • Deliver a WOW experience to customers, help the customers with their shopping needs.
  • No up-sell, this is not a sales position.
  • Assist in administrative works.

If you are/ have

  • Expressive, able to show feelings in words.
  • Kind-hearted, enjoy helping others and love seeing them happy.
  • Great sense of empathy, able to put yourself in someone else's shoes.
  • Good listening skills.
  • High EQ, can always stay calm in all challenging situations.
  • Proficient typing and computer navigation skills.
  • Multitasker with a high sense of urgency.

We want you!

Job Requirements
  • Outstanding communication skills, both verbal and written.
  • Language: English and Bahasa Malaysia are a must, additional languages will be a plus.
  • At least a Diploma or Degree in any field of study.
  • Fresh graduates are welcomed to apply.

Job Benifits
  • EPF & SOCSO.
  • Startup working environment, flat organisational structure.
  • Potential of fast career growth as the company grows.
  • Flexible working attires.
  • Located nearby shopping malls and housing areas.

Job Application

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