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Customer Service Assistant

Job Information

Position : Customer Service Assistant
Company : Transcosmos (M) Sdn Bhd
Contract : Full Time

Salary : RM2,200.0 - RM3,000.0 Per Month

Location : Jalan Tun Sambanthan, Kuala Lumpur
Postcode : 50470

Posting Date : 11 Jan 2019
Closing Date : 10 Feb 2019

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : English,Chinese

Job Description

Job Responsibility
  • Delivering excellent customer service to customers via phone. This may be extended to other channels (email, live chat, social media) based on your skills.
  • Providing accurate information on products and services to customers.
  • Consistently meeting individual and team KPIs and goals.
  • Maintaining high degree of integrity and condfidentiality - keeping customers' information confidential at all times. 

Job Requirements

Customer Service (Mandarin Speaking)

  • Must possess at least an SPM, Diploma, Bachelor's Degree or higher, in any fields.
  • Fresh graduates are encouraged to apply.
  • Good command in spoken Mandarin to assist both Singapore and Malaysia customers.
  • Good command in English and Bahasa Malaysia in both spoken and written.
  • Proper phone etiquette with excellent interpersonal and active listening skills.
  • Resourceful, proactive and able to work independently.
  • Fast learner with good analytical thinking and problem solving skills.
  • Ready to work in shift rotation based on business needs
  • Able to work on public holidays and weekend 

Job Benifits
  • Panel clinic
  • Annual Leave

Job Application

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