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Customer Service (KL Sentral)

Job Information

Position : Customer Service (KL Sentral)
Company : Webhelp APAC
Contract : Full Time

Salary : RM3,000.0 - RM3,500.0 Per Month

Location : KL Sentral, Kuala Lumpur
Postcode :

Posting Date : 29 Nov 2019
Closing Date : 29 Dec 2019

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : No

Job Description


Job Responsibility
  • Providing friendly and personal support to the Client community via various support channels
  • Being the first point of contact to handle and resolve user issues, such as trust and safety and violation of community guidelines reports
  • Being the voice of the Client team: understand the challenges users face and provide effective solutions
  • Addressing support issues and identify top user issues; work with the team to proactively address them and find relevant solutions
  • Evaluating workflows and propose recommendations to be more efficient, relevant and valuable both internally and externally

Job Requirements
  • Fresh Graduated is welcome to apply
  • Minimum SPM and above
  • Language requirement: Mandarin and English 
  • Loves engaging with users on a friendly and personal level

Job Benifits
  • Training will be provided
  • Permanent role
  • Annual leave - 14 days
  • Medical & Hospitalization Leave
  • Medical Coverage/ Reimbursement
  • International working environment
  • Employee referral program
  • Rest/play area

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